Good questions.
Clear answers.
Practical guides to finding your next customer, running Missions and getting more from Tandem.
32useful guides.
One place to start.
A little direction.
Pick the part of Tandem you want to understand.
Getting started
Understand Tandem and find your starting point.
4 guides 02Discover & Missions
Turn your commercial brief into ongoing research.
4 guides 03Signals & opportunities
Read the evidence and prioritise your next move.
4 guides 04Commercial workflow
Connect contacts, conversations and customer growth.
4 guides 05Plans & allowances
Compare packages, usage and implementation.
4 guides 06Connections & controls
Understand integrations, access and approvals.
4 guides 07Partner network
Choose your route and prepare your application.
4 guides 08Troubleshooting
Work through common issues and get help.
4 guidesExplore the guides.
32 guides across 8 topics
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Or ask the Tandem teamGetting started
Understand the Tandem workflow
A practical introduction to the intelligence layer around your commercial workflow.
Choose between Core and Complete
Decide whether you need proactive prospecting or the wider connected commercial workflow.
Prepare your first Mission
Get your targeting, exclusions and review process clear before research begins.
Meet Hunter, Piper and Amelia
Understand the specialist AI roles without needing to learn the internal architecture.
Discover & Missions
Build a useful Company Brain
Give Tandem the commercial context it needs to judge what a good opportunity looks like.
Write a clear Mission brief
Turn a plain-English request into targeting rules you can confidently approve.
Understand Mission approval and status
Know what an active Mission authorises and what to check when research stops.
Refine targeting and exclusions
Improve relevance without turning every weak result into a reason to start again.
Signals & opportunities
Read Signals without overstating intent
Separate an observed change from an interpretation of what it could mean.
Review a Daily Opportunity
Use the account, evidence and next action to decide what deserves attention.
Understand opportunity scores
Read fit, timing and contact readiness as separate dimensions, not a guarantee of a sale.
Use feedback to improve relevance
Make accepted and rejected opportunities useful inputs to the next round of research.
Commercial workflow
Move from company research to the right contact
Choose a relevant decision maker after you have established why the account matters.
Review outreach before it is sent
Turn research into a relevant conversation without giving up human control.
Keep the next step visible in Pipeline
Use shared commercial context to progress a deal rather than just record its stage.
Connect meetings to customer growth
Carry the relationship context through preparation, follow-up, renewals and expansion.
Plans & allowances
Compare Launch, Growth and Scale
Understand the levels within Core and Complete before choosing a package.
Understand recommendations and contact allowances
Plan company research and contact discovery as separate parts of the workflow.
Understand subscription and implementation costs
Separate recurring package pricing from the work needed to configure your rollout.
Plan a focused Tandem rollout
Agree the first commercial outcome, the people involved and the boundaries before adding complexity.
Connections & controls
Understand email and calendar connections
Prepare the account access and workflow questions to resolve before connecting a service.
Keep access and approvals clear
Separate who can see information from who can authorise research or customer-facing actions.
Separate research approval from outreach
Know why an approved Mission is not permission to contact every company it finds.
Check data, evidence and AI output
Review the underlying information before relying on a commercial recommendation.
Partner network
Choose a partner route
Understand the difference between introducing an opportunity and helping deliver the outcome.
Understand the three solution partner levels
Explore Certified, Growth and Premier without assuming unconfirmed thresholds or rewards.
Prepare a qualified referral
Bring enough commercial context for Tandem to understand the opportunity and agree the next step.
Prepare to become a solution partner
Show how your business can help customers implement, adopt and improve Tandem.
Troubleshooting
When a Mission is not finding opportunities
Check status, schedule, scope and allowance before assuming the research is broken.
When recommendations are not relevant
Find the mismatch between your intended customer and the evidence behind a result.
When a suitable account has no usable contact
Keep company fit and contact readiness separate while deciding the next sensible action.
Get help from Tandem
Send the information needed to understand your question without sharing secrets or unnecessary data.
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