Before you choose
The useful details.
Users, usage, implementation and renewals. No need to guess what the small print means.
Is there a rolling monthly plan for one person?
Yes. Tandem Solo is £99 per month excluding VAT, for one named user and one business workspace. It includes one ideal customer profile, one active prospecting Mission, up to 25 qualified company recommendations and up to 50 email-focused contact discoveries per month. Setup is self-service, with no mandatory implementation fee.
How does cancelling Solo work?
Solo is rolling monthly. Cancel before your next renewal to stop the next monthly charge, with access continuing until the end of your paid month. Solo has no 12-month minimum commitment and no annual-payment option at launch.
Does paying monthly mean I can cancel at any time?
Only on Solo. Core and Complete use a 12-month agreement as standard, whether you pay monthly or annually upfront. For a fixed-term agreement, cancellation takes effect at the end of the committed term. Your order confirms the renewal date, renewal terms and any notice requirement.
How does annual payment work?
On a standard 12-month Core or Complete agreement, paying the subscription annually upfront saves 10% against the monthly list rate. The monthly figure shown is an equivalent rate, not a monthly instalment. The full annual invoice amount is shown alongside it. Implementation is separate, payable in addition and not discounted.
Can I choose a 24- or 36-month agreement?
A 24-month Core or Complete agreement is available by quotation: 5% off the subscription when paid monthly, or a 15% total discount when paid annually at the start of each contract year. These discounts do not stack. A 36-month agreement is bespoke, with scope, usage, pricing protections and any discount agreed individually. There is no automatic 36-month saving.
What counts as a user or seat?
A seat is one named internal user, including an administrator. Core includes 5 users on Launch, 15 on Growth and 30 on Scale. Complete includes 10, 25 and 50 respectively. One Complete seat covers the modules included in your package; it is not a separate user charge for each module.
Can I add or remove users during my agreement?
Additional seats can be agreed for the remainder of your term. Your quote confirms the start date and any part-period charges. Removing a user does not automatically reduce a committed seat count or end a fixed-term agreement. Seat reductions and package downgrades should be agreed for renewal; speak to Tandem about upgrades during the term.
Does adding a user increase my data or AI allowance?
No. Company recommendations, contact discoveries and other metered usage are shared across your workspace. Buying another seat gives another person access, not extra data capacity or higher-tier features. More capacity or functionality requires an agreed top-up or package upgrade.
How do monthly allowances and extra usage work?
Allowances are monthly, even when the subscription is paid annually. They are not an annual pool to use all at once. Any rollover or extra capacity must be agreed in your order. Recommendations depend on your criteria, suitable companies and available sources, so the allowance is an upper limit rather than a guaranteed volume. Any additional paid capacity must be agreed first.
What is a qualified company recommendation?
A company that matches your approved targeting criteria, with fit information, available supporting signals and an explanation of why it is relevant. It is not a guaranteed sales-ready lead, meeting or sale. Company recommendations and contact discovery have separate allowances. Solo contact discovery focuses on business email contacts rather than paid mobile-number discovery.
What does the implementation fee cover?
For Core and Complete, implementation covers the setup, configuration and onboarding scope agreed in your quote. Bespoke integrations, extra work and any third-party charges are included only where explicitly specified. Solo is self-service, with knowledgebase guidance and standard email support, so there is no mandatory setup fee. Managed campaigns, dedicated account management and bespoke implementation are not included in Solo.
What receives a discount, and can discounts be combined?
Standard savings apply to the recurring software subscription and eligible seats. They do not automatically apply to implementation, third-party charges or usage top-ups. The 24-month annual-payment saving is 15% in total, not 15% on top of another 5%. There is no standard combined discount above 15%; bespoke agreements are separately quoted.
Are prices inclusive of VAT?
All prices on this page exclude VAT. Any applicable VAT is added to the invoice. The minimum first-year totals include the listed subscription and one-off implementation fee, but exclude extra seats, optional usage, separately quoted work and VAT. Scale prices and totals are starting points, with the final scope and price confirmed in your quote.