Choose the right starting point
Use this knowledge base for product concepts, package comparisons and common troubleshooting. For a commercial question, partner enquiry or issue that needs the team, use the contact page or email hello@itstandem.com.
For a new rollout, the free assessment helps identify where Tandem could be most useful.
Include a useful description
- State the page or workflow involved.
- Explain what you expected and what happened instead.
- Include the approximate time and any non-sensitive status message.
- Describe any recent change to the brief, configuration or connection.
A focused example is usually more useful than a large collection of unrelated screenshots.
Keep your information safe
Never send passwords, API keys, access tokens or recovery codes. Remove customer information that is not needed to understand the issue. Share screenshots only after checking what they reveal.
This website does not publish a support response-time guarantee. Specific support arrangements, commercial terms and any escalation process should be confirmed as part of your agreement with Tandem.
These guides explain Tandem’s product approach and the packages described on this website. Feature access, connections and execution controls depend on your agreed package and workspace configuration.
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