Questions? Start here.

Tandem builds and manages AI-powered teams around a company's existing people, processes and software. The goal is to reduce repetitive sales, admin and operational work so existing teams have more capacity for higher-value work.

Tandem is designed to be more productised than a traditional consultancy. It combines implementation, reusable agent and workflow components, and ongoing management.

It means adding operational capacity through AI-supported workflows instead of automatically adding headcount for every repetitive task. It is about supporting people, not making a promise to replace them.

Tandem is built around tasks and workflows, not replacing job titles. The focus is removing repetitive work while keeping judgement, relationships and accountability with people.

Tandem is initially for growing businesses where sales, admin or operational work creates significant repetitive workload. Examples include founder-led SMEs, professional services, agencies, recruitment, property and logistics, but Tandem does not claim exclusive industry specialisation. See illustrative use cases.

A Tandem agent is a specialised AI role with a defined responsibility, context, permissions and expected outputs. Examples include Hunter, Piper, Scout, Amelia and Reporter. Meet the agents.

No. Existing agents are examples of common roles. Tandem can also configure a role around a specific workflow in the client's business.

Yes. Their value comes from connected workflows where agents pass work between each other and involve people when approval or judgement is required.

No. Chat may be one interface, but Tandem is designed around workflows, triggers, integrations, business rules and approvals rather than waiting for somebody to type a prompt.

Only within the authority explicitly configured for that workflow. Higher-risk or consequential decisions can remain human-controlled.

Usually with the free Tandem Assessment, followed by deeper discovery or an AI Workforce Audit if there is a strong opportunity. Tandem then maps the process, designs the agents and workflows, builds, tests and launches gradually. See how it works.

It depends on the number of workflows, integrations, data quality, permissions and client responsiveness. A focused implementation can be faster than a complex multi-system build, but Tandem does not promise one universal delivery time.

Usually no. Tandem is generally designed to work around existing CRM, email, calendar and operational tools where practical.

Yes. Starting with one measurable, repetitive workflow is often the best approach.

No. Tandem uses reusable patterns and components where appropriate while configuring the implementation around the client's processes, rules and systems.

Workflows are tested in a controlled environment where practical, including normal scenarios, duplicates, missing data, exceptions and prohibited actions.

Not by default. External communication can remain draft-only or require approval unless a specific, tested workflow is explicitly authorised.

Yes. Tandem can start in recommend-only mode.

Yes. Autonomy is configured per workflow and action rather than switched on for the whole company.

Low-confidence or unusual cases can be routed to human review rather than forcing a decision.

No. A rejected recommendation should stop unless a person takes a new action.

Yes, after a workflow is tested and the client explicitly approves a higher level of authority. Read more about human approvals.

Potentially CRM, email, calendar, forms, collaboration tools, databases and other business software. Exact feasibility depends on APIs, permissions, licences and technical requirements. See Tandem integrations.

No. Compatibility is confirmed during discovery.

No. The principle is to give each workflow the minimum access needed.

Certain low-risk, tested updates may be automated. Higher-risk changes can remain behind approval.

The workflow should fail safely, log the issue, retry where appropriate and surface the exception instead of silently continuing.

Pricing typically combines an implementation fee with an ongoing managed-service fee. Current starting points are available on the Pricing page.

Because Tandem needs to understand the process, design the workflow, configure agents, connect systems, add controls, test and launch the implementation.

Because AI workflows and integrations need monitoring, maintenance and optimisation after launch.

Tandem is designed primarily as a managed service. Alternative arrangements may be discussed depending on the implementation.

Not always. Third-party costs depend on the systems and usage involved and are confirmed before implementation.

Yes. New roles and workflows can be scoped after the initial implementation.

Tandem is designed around scoped access, client-controlled credentials, separation, human approval, observable workflows and safe failure handling. See the Security page.

They should be kept in appropriate secure server-side environment or secret-management systems, not in prompts or public source code.

No. Tandem should only use or store information required by the agreed workflow and rely on existing systems of record where appropriate.

Client data and configuration should be isolated. Reusable framework components may be shared, but one client's confidential data should not become another client's context.

Tandem implementations should use appropriate data-protection controls, but compliance depends on the specific processing, systems, contracts and client obligations. Requirements must be reviewed for each implementation.

Tandem does not currently claim certifications that have not been independently achieved. If a client requires a specific standard, that requirement is reviewed during scoping.

A short automated assessment designed to identify repetitive workload, potential opportunity areas, Tandem Fit and suggested agent roles.

Approximately 5–8 minutes.

Yes.

No. Results are directional and based on the information supplied.

A deeper human-led process that maps workflows, systems, approvals, risks and implementation opportunities. Explore the Audit.

The exact discovery path depends on complexity, but deeper process mapping is required before building significant workflows.

No.

Tandem monitors and improves the agreed workflows over time within the service scope.

Depending on scope: workflow failures, exceptions, agent quality, human overrides, data quality, integration health and agreed performance measures.

Affected workflows should be contained, investigated, fixed and retested before normal operation resumes.

Yes. New requirements can be scoped through the normal change and expansion process.

No uncontrolled autonomous learning is implied. Improvements should be reviewed and deliberately introduced through rule, prompt or workflow changes.

High-volume, repetitive, reasonably rule-based work with clear inputs, outputs and manageable risk. Examples include prospect research, CRM enrichment, meeting preparation, reporting and status monitoring.

Strategic decisions, commercial commitments, sensitive HR decisions, legal decisions, high-risk financial actions and complex relationship-based judgement should generally stay with accountable people.

Sometimes process design needs to happen before automation. Tandem should not automate chaos simply because it is technically possible.

Start with the free Tandem Assessment. It is designed to identify where repetitive work may be consuming capacity.