Tandem for admin

Take the admin out of your team's day.

Tandem handles repetitive admin, information gathering, CRM upkeep, meeting preparation, reporting and internal handoffs, giving your people more time for the work that actually needs them.

Take the free Tandem AssessmentSee what Tandem can handle ↓

Less busywork. More useful work.

Human teamPersonReviews where needed
  1. New task enters workflow
  2. AAmelia gathers context
  3. SScout checks records
  4. TTandem prepares action
  5. ✓Human reviews if required
  6. ↗System updated
  7. ✓Task complete
Meeting prepCRM updateInbox triageDocument draftReporting

The hidden workload

Admin rarely looks expensive one task at a time.

Repeated across people, days and systems, small administrative tasks consume a surprising amount of capacity.

10mins
Update CRM
+
15mins
Prepare meeting
+
10mins
Find information
+
15mins
Update report
+
10mins
Internal follow-up
60 minutes / person / day
60 minutes×5 people×5 days×48 weeks1,200 hours / year

Illustrative example only.

Tandem finds the admin hiding inside everyone's working day.

Before and with Tandem

One simple task can involve a lot of small steps.

Illustrative manual workflow

10 manual steps around one meeting

  1. Meeting booked
  2. Find customer record
  3. Check previous conversations
  4. Search inbox
  5. Find relevant documents
  6. Review latest opportunity
  7. Prepare notes
  8. Send internal reminder
  9. Update calendar context
  10. Copy actions into systems
Now put Tandem around the process

Tandem handles preparation and organisation around the work.

  1. SScout pulls CRM history
  2. AAmelia gathers supporting context
  3. TTandem builds meeting brief
  4. ✓Human runs the meeting
  5. AAmelia identifies actions
  6. SScout prepares updates
  7. ✓Human approves where required

Connected administrative support

Specialists working around your day.

Amelia · Executive Assistant

An assistant that understands the context around your day.

Amelia supports meeting preparation, daily briefings, action extraction, reminders, calendar context, information gathering, priority surfacing and internal administration.

Scout · CRM Manager

Stop paying people to copy information between systems.

Scout supports data enrichment, record updates, missing-field and duplicate checks, consistency, structured entry, CRM hygiene and internal record maintenance.

Practical workflows

Quietly handle the work in the background.

Inbox triage

Not every email deserves the same attention.

Illustrative emailHigh priority

SubjectUpdated proposal request

FromSarah Smith · Acme Ltd

TypeCustomer request

AccountAcme Ltd

Suggested actionPrepare updated proposal information

CustomerSalesSupplierAdminInternalOther

Human review, task creation or a prepared response—without autonomous sending by default.

Internal handoffs

Work shouldn't disappear between people.

  1. Customer request received
  2. Required action extracted
  3. Task prepared or assigned
  4. Relevant person notified
  5. Status monitored
  6. Reminder or escalation if overdue
  7. Completed

Reduce forgotten tasks, missed handoffs, unclear ownership and repetitive chasing without handing management decisions to AI.

Document preparation

Start with the information already in your business.

InputsCRMMeeting notesCalendarApproved template
→ Tandem →
Draft outputAccount briefHuman review

Meeting briefs, summaries, reports, proposal support and structured notes can remain drafts before use.

Meeting preparation

Stop spending the first ten minutes remembering what happened last time.

Tandem can gather relevant context from approved systems so the person enters the meeting prepared.

Follow-ups and reminders

Remembering shouldn't be a business process.

Tandem can keep repetitive follow-up from living in someone's memory.

  1. Action created
  2. Due date recorded
  3. Tandem monitors
  4. Completed?Yes → closeNo → reminder
  5. Still overdue?
  6. Human attention
Internal actionCustomer follow-upDocument requestApprovalMeeting action

Recurring reporting

Recurring reports shouldn't require recurring spreadsheet work.

Prepare structured reporting from approved systems: sales, admin workload, outstanding actions, customer activity, exceptions, operational status and data quality.

Connected systems

Your people shouldn't be the integration layer.

Manual movement
  1. Website form
  2. Human copies data
  3. Spreadsheet
  4. Human copies data
  5. CRM
  6. Human tells colleague
  7. Email
→
With Tandem
  1. Website form
  2. Tandem
  3. CRM
  4. Relevant workflow
  5. Human only when needed

When people spend their day moving data between systems, there is usually an opportunity worth examining.

Connected admin support

One task. Several specialists.

A connected Tandem is more useful than isolated tools.

  1. +
    MeetingNew booking received
  2. S
    ScoutCRM history retrieved
  3. A
    AmeliaBrief created
  4. T
    TandemOpen actions identified
  5. ✓
    HumanReviews brief
  6. A
    AmeliaActions prepared
  7. S
    ScoutUpdate awaits approval

Human approval

Admin automation without handing over control.

You decide what happens automatically.

Meeting briefAutomatic

Internal reportAutomatic

CRM enrichmentAutomatic

Merge duplicateApproval required

External replyApproval required

Delete recordApproval required

Commercial commitmentHuman only

Exceptions

Not everything fits the process.

Good admin automation knows when to stop.

Safe exception paths

Missing informationHuman review

Conflicting recordsException

Unclear ownershipHuman decision

Sensitive requestEscalation

Integration unavailableRetry / alert

Low confidenceReview

More capacity. Same headcount.

Use people for the work that needs people.

Your people
JudgementRelationshipsLeadershipProblem-solvingCommunicationDecision-making
+
Tandem
PreparationAdministrationOrganisationMonitoringData entryInformation gatheringReportingFollow-up

Working in Tandem.

Common starting points

Where teams often start.

01

Meeting preparation

Bring together context before meetings.

02

CRM administration

Reduce manual record maintenance.

03

Inbox triage

Surface what requires attention.

04

Reporting

Prepare recurring information.

05

Internal follow-up

Monitor actions and deadlines.

06

Data movement

Reduce copy and paste.

07

Document preparation

Create structured drafts.

Bespoke roles

Your admin workload probably doesn't fit neatly into five job titles.

We start with the work, then define the role.

Customer Onboarding Assistant

Coordinates repetitive onboarding steps.

Quote Preparation Assistant

Brings together approved quote data.

Recruitment Coordinator

Supports candidate administration.

Property Enquiry Assistant

Organises incoming property enquiries.

Tender Assistant

Gathers tender-preparation information.

Operations Coordinator

Monitors recurring operational tasks.

Illustrative examples only.

Admin capacity

How much time is admin taking from your team?

The calculation shows capacity associated with repetitive work. It does not mean all of that work can or should be automated.

Take the free Tandem Assessment →

12 × 5 × £25 × 52

Annual hours3,120 hours
Annual employee cost associated with those hours£78,000

Who this is for

Built for growing businesses where admin expands faster than the team.

Tandem can help reduce repetitive admin before additional headcount becomes the only option. It is not positioned as automatically replacing an admin role.

Founders buried in administration

Salespeople doing CRM work

Operations teams copying data

Customer teams repeating processes

Managers manually preparing reports

People chasing internal tasks

Growth creating more overhead

Admin hiring driven mainly by workload

A controlled starting point

Start with the work that's repetitive and predictable.

Actual authority is agreed workflow by workflow.

Start here

Meeting preparation

CRM enrichment

Reporting

Data gathering

Internal reminders

Then consider

Inbox triage

Document drafts

Internal task routing

Tighter control

External communication

Record deletion

Financial commitments

Sensitive customer decisions

Implementation

We build Tandem around the way your admin actually happens.

See how implementation works →
  1. Assessment
  2. Process mapping
  3. Systems review
  4. Workflow design
  5. Agent configuration
  6. Approvals
  7. Testing
  8. Launch
  9. Managed optimisation

Illustrative example

A Tandem for a growing business might look like this.

Your Tandem is designed around your workflow, not copied from another company.

Human teamFounderOperations Manager2 Account Managers
↔
TandemAmelia · Executive AssistantScout · CRM ManagerReporter · Management ReportingCustom · Customer Onboarding

Commercial starting point

Start with one admin problem. Expand from there.

Begin with one high-value workflow and grow as additional opportunities become clear.

See pricing

Find the opportunity

What could your team stop doing manually?

Get a directional Tandem Fit score and initial role recommendations.

Take the free assessment

Admin FAQ

Questions about administrative automation.

Scope and permissions are agreed before launch.

Can Tandem replace an administrator?

Tandem is designed around tasks and workflows rather than job replacement. The objective is to reduce repetitive work and give existing people more capacity.

Can Tandem read our inbox?

Where appropriate and approved, Tandem can work with relevant email workflows using defined permissions. Access depends on the implementation.

Can Tandem update our CRM automatically?

Certain low-risk, tested updates may be automated. Other actions can remain behind human approval.

Can Tandem prepare documents?

Tandem can support structured preparation using approved information and templates. Outputs can remain drafts.

Can Tandem send emails automatically?

Not by default. External communication can remain behind human approval.

Do we have to replace our existing systems?

No. Tandem is generally designed to work across the software the team already uses.

Can we start with one admin process?

Yes. This is often the best approach.

Less busywork. More useful work.

What could your team stop doing manually?

Take the free Tandem Assessment and see where repetitive admin may be consuming capacity across your business.

Take the free Tandem AssessmentTalk to Tandem